ShadowProtect again saves the day as Old Windows install fails

First, customer had a virus and we fixed that that in 1 day  Then let run for a while and discovered it also had a bad HD harddrive. So, we installed a replacement hard drive and proceeded to in run OS installation (ShadowProtect could not image the old hard drive).   For some reason the installation failed with error “Windows cannot install required files. Make sure all files required for installation are available, and restart the installation. Error code: 0x800706F8” refer to
So, using ShadowProtect Virtual Box ( we were able to setup a Virtual OS Vista Premium. Then, we took the image created and recovered, using bare metal restore to the old computer and, yes, the OS loaded properly. Yes, the customer should have bought a new computer but did not have it in the budget.   Feel free to contact your IT solutions company at or

Text using Outlook or email client

How do I send a text from Outlook or an email client

To send text from Outlook or email client

ATT Wireless






You can verify your email settings at substitute your phone number in the url

Thank You DDK Communications, Inc.







Outlook 2010 convert from earlier Outlook and receive NDR #550

Receive an NDR when sending email to a new user in domain SBS2011 using clients Outlook 2010 that the desktops were previously updated from Outlook 2003 and Outlook 2007..

After extensive review looked at OAB Outlook Address Book. Outlook, Send/Receive, Send/Receive Groups, Download Address Book and after that check to see if the new user is in the OAB Outlook Address Book.    In OAB but still an NDR.

Replace OAB in EMC EMC, Organization Configuration, mailbox, Offline Address Book, remove, Add new Offline Address Book,. Mailbox, Database Management, Mailbox Database , client Settings, Browse for public folder and OAB browse for OAB

Still fails.    Error is we get NDR #550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

We logged onto computer as a user, and attempt to download OAB and get error 0X8004010F.   Eventvwr does not show any issues with OAB generator of msexchangesa.  We checked and found user’s account to be using the emails address policy as set.    We tried to check for .nk2 cache however its a win7 Outlook 2010 client.   We deleted user that was ndr from the cache, now we are able to send email to that user now, and once we do that, OAB correctly autocomplete that user’s account.

We tried to use Outlook.exe /CleanAutoCompleteCache on one of the client machines, it did fix the issue.

it seems that OAB had incorrect info for user that was causing ndr, we did recreate OAB however since most client machines are in cached mode, they didnt get fixed, hence we need to clean auto complete cache, or remove OL from cached mode and they enable cached mode again so that the the autocomplete feature to correctly work.

Thank you and for more information send to DDK Communications, Inc. or answer back to this blog.    Feel free to review more info at and


Example of error

Delivery has failed to these recipients or groups:

The e-mail address you entered couldn’t be found. Please check the recipient’s e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.

Diagnostic information for administrators:


Generating server: SBS2011.domainname.local

#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##


Original message headers:


Received: from SBS2011.domainname.local ([fe80::504a:b435:e69f:ca1e]) by

SBS2011.domainname.local ([fe80::504a:b435:e69f:ca1e%10]) with mapi id

14.01.0339.001; Mon, 5 Mar 2012 14:30:09 -0800

Content-Type: application/ms-tnef; name=”winmail.dat”

Content-Transfer-Encoding: binary

From: user1 <>

To: user2  <>

Subject: TEST

Thread-Topic: TEST

Thread-Index: Acz7H4RetpKjGzCTST2m41lY9NZuOA==

Disposition-Notification-To: user1 <>

Date: Mon, 5 Mar 2012 14:30:07 -0800

Message-ID: <D57F9D5A4AA3BB418C8655D1A6EC71B606425FA4@SBS2011.domainname.local>

Accept-Language: en-US

Content-Language: en-US


X-MS-TNEF-Correlator: <D57F9D5A4AA3BB418C8655D1A6EC71B606425FA4@SBS2011.domainname.local>

MIME-Version: 1.0

Cloud Services Backup

Had a customer who thought he had a virus because his computer was running slow.  We suggested to the customer to image their computer using ShadowProtect (refer to previous blog ( before we continued and customer agreed.    Rather than take 20 -30 minutes, image was created in 8 hours.  Diagnosed and found that the HardDrive was failing and custotmer had a warranty through a local store.    So suggested to customer to utilize the DDK Communications Cloud Services Backup and he said ok.    We were able to post his documents and pictures and movies to the DDK Communications Cloud.    Customer picked up Laptop and we reviewed with him how to utilize his new Cloud Services Backup.     Customer dropped off Laptop for repair and was told would take 2 weeks to replace HD but was given a Brand new Loaner.    Customer was able to install the Cloud Services Backup Agent in his loaner Laptop which lasted 1 day and then it blue Screened.    Customer asked for another Loaner and received one and then installed the Cloud Services Backup Agent and had all his data again all in a Virtual Volume on his 2nd Loaner Laptop.   When customer gets his Laptop back he will be able to synchronize his data from the cloud back to his Laptop.  So if you are concerned about your data, contact DDK Communications, Inc.  at or at

ShadowProtect saves the day again

Just helped a customer who got a virus and choices were to run AntiSpyware and AntiVirus and AntiMalware tools or to start over again or to use DDK Recovery tools like ShadowProtect.    We tried to run AV in safemode but the malware came back in regular mode.    We had been running ShadowProtect every 1 hour incrementally.    So we booted up the Recovery CD and then ran pointed to image from 1/2 hour before the malware and voila 1 hour later the OS was functioning perfectly again and customer was able to continue working following the instructions  video showing “full system restore”.    We have done this so many times and with the same result.   So if you are concerned about your data contact us at or at