First, customer had a virus and we fixed that that in 1 day http://1dayit.com.  Then let run for a while and discovered it also had a bad HD harddrive. So, we installed a replacement hard drive and proceeded to in run OS installation (ShadowProtect could not image the old hard drive).   For some reason the installation failed with error “Windows cannot install required files. Make sure all files required for installation are available, and restart the installation. Error code: 0x800706F8” refer to http://support.microsoft.com/kb/930984
So, using ShadowProtect Virtual Box (http://www.storagecraft.com/documents/4-0-tour/sp40.html) we were able to setup a Virtual OS Vista Premium. Then, we took the image created and recovered, using bare metal restore to the old computer and, yes, the OS loaded properly. Yes, the customer should have bought a new computer but did not have it in the budget.   Feel free to contact your IT solutions company at help@ddk.net or http://1dayit.com