ShadowProtect again saves the day as Old Windows install fails

First, customer had a virus and we fixed that that in 1 day  Then let run for a while and discovered it also had a bad HD harddrive. So, we installed a replacement hard drive and proceeded to in run OS installation (ShadowProtect could not image the old hard drive).   For some reason the installation failed with error “Windows cannot install required files. Make sure all files required for installation are available, and restart the installation. Error code: 0x800706F8” refer to
So, using ShadowProtect Virtual Box ( we were able to setup a Virtual OS Vista Premium. Then, we took the image created and recovered, using bare metal restore to the old computer and, yes, the OS loaded properly. Yes, the customer should have bought a new computer but did not have it in the budget.   Feel free to contact your IT solutions company at or

Cloud Services Backup

Had a customer who thought he had a virus because his computer was running slow.  We suggested to the customer to image their computer using ShadowProtect (refer to previous blog ( before we continued and customer agreed.    Rather than take 20 -30 minutes, image was created in 8 hours.  Diagnosed and found that the HardDrive was failing and custotmer had a warranty through a local store.    So suggested to customer to utilize the DDK Communications Cloud Services Backup and he said ok.    We were able to post his documents and pictures and movies to the DDK Communications Cloud.    Customer picked up Laptop and we reviewed with him how to utilize his new Cloud Services Backup.     Customer dropped off Laptop for repair and was told would take 2 weeks to replace HD but was given a Brand new Loaner.    Customer was able to install the Cloud Services Backup Agent in his loaner Laptop which lasted 1 day and then it blue Screened.    Customer asked for another Loaner and received one and then installed the Cloud Services Backup Agent and had all his data again all in a Virtual Volume on his 2nd Loaner Laptop.   When customer gets his Laptop back he will be able to synchronize his data from the cloud back to his Laptop.  So if you are concerned about your data, contact DDK Communications, Inc.  at or at

ShadowProtect saves the day again

Just helped a customer who got a virus and choices were to run AntiSpyware and AntiVirus and AntiMalware tools or to start over again or to use DDK Recovery tools like ShadowProtect.    We tried to run AV in safemode but the malware came back in regular mode.    We had been running ShadowProtect every 1 hour incrementally.    So we booted up the Recovery CD and then ran pointed to image from 1/2 hour before the malware and voila 1 hour later the OS was functioning perfectly again and customer was able to continue working following the instructions  video showing “full system restore”.    We have done this so many times and with the same result.   So if you are concerned about your data contact us at or at